Frequently asked questions
About Us
What does Paddington Luggage Storage do?
Paddington Luggage Storage provides a safe, affordable, and convenient place for travellers, tourists, and business visitors to store their bags while exploring London. Whether you’re spending a few hours in the city or staying for a few days, our secure facility near Paddington Station allows you to enjoy your time hands-free and worry-free.
What makes Paddington Luggage Storage different?
We pride ourselves on offering lower prices than many of the larger storage providers in London — without compromising on safety or service. As a locally owned and operated business, we provide a more personal experience and truly value every customer who chooses to support a small, independent company. By storing your luggage with us, you’re also helping to support the local community and economy.
Where is Paddington Luggage Storage located?
You’ll find us just a short walk from Paddington Station:
📍 189 Praed street W2 1RH
Paddington, London
We’re easy to find, and our friendly team is always happy to help you get settled quickly.
Do you have busy periods?
Yes. Our busiest times are typically during weekends, bank holidays, and peak travel seasons. If you’re planning to drop off or collect luggage during these times, we recommend allowing a few extra minutes for your visit.
Booking
Can I reserve my luggage storage in advance?
Absolutely! We strongly recommend booking in advance to guarantee your spot.
Booking is simple: just click here or visit our Book Now page and follow the instructions. The process is quick and straightforward, but if you need assistance, our team is always happy to help.
Why should I book online instead of paying on the day?
Pre-booking comes with priority access, meaning:
Guaranteed space
You’re guaranteed a storage spot, even during our busiest periods.
Skip the line
Pre-booked customers can proceed straight to the front of the queue, saving time and stress.
Booking online ensures a smooth, hassle-free experience from the moment you arrive.
Can I use the service without booking online?
Yes! Walk-ins are always welcome. While pre-booked customers receive priority service, we do our best to accommodate everyone who arrives without a booking.
What happens if I turn up and there’s no space?
If you haven’t booked in advance, there’s a small risk that our storage may be full, especially during peak times.
In this case, our staff will assist you in finding a nearby luggage storage option so your day isn’t disrupted.
Opening Times
What are your opening times?
Paddington Luggage Storage is open 7 days a week, from 9:00 AM to 8:00 PM.
Please note that our opening hours may vary during national holidays. For the latest updates, we recommend visiting our About Us page or contacting our team directly.
Can I collect my luggage outside of opening hours if I ask in advance?
Unfortunately, no. Our extended opening hours are designed to be as convenient as possible for all customers. However, we’re unable to access the storage facility once it has closed — your luggage will be available for collection when we reopen the next day.
Pricing
How much does it cost to store my luggage?
At Paddington Luggage Storage, our standard rate is £5.00 per bag, per day.
Prices may vary depending on the duration of storage and bag size, but we always aim to offer the most competitive and transparent rates in the area — with no hidden fees.
What payment options do you offer?
We accept credit and debit card payments both online and in-store for your convenience.
If you prefer, you can also pay by cash when dropping off your luggage at our store.
Service Questions
How can I book online with Paddington Luggage Storage?
Booking online with Paddington Luggage Storage is quick and easy. Just follow these simple steps:
- Visit our Home Page and click the “Book Now” button.
- Select your drop-off and pick-up dates and times, then click “Book Now.”
- Review your luggage quantity and service charge, then click “Proceed to Checkout.”
- Enter your details and click “Place Order.”
Once complete, you’ll receive a confirmation email — and your booking will be successfully secured with Paddington Luggage Storage.
Security
How do you make sure my items are safe when your shop is closed?
Paddington Luggage Storage takes security very seriously. Our facility is protected by 24/7 CCTV surveillance both inside and outside the premises, along with intruder alarms to ensure your belongings remain safe and secure even when the shop is closed.
Do I need to lock my bag before bringing it to Paddington Luggage Storage?
No, it’s not required. All luggage is stored in a secure, monitored area under continuous CCTV coverage. Our staff ensures that your bags are never left unsupervised while in our care.
How long do you keep uncollected luggage?
We safely store uncollected or unpaid luggage for up to 28 days. After this period, we cannot guarantee storage or responsibility for any unclaimed items.